Common Questions

AI Phone Agents are intelligent phone systems that can have natural, human-like conversations with your patients. They can answer questions, book appointments, qualify enquiries, and transfer calls to your team, all without sounding robotic or scripted.

Very. Our agents use the latest voice AI technology to deliver natural-sounding conversations with real-time responses. They handle interruptions, pauses, and complex back-and-forth dialogue just like a trained receptionist would. We'll demo a live call during your discovery session so you can hear it firsthand.

Our agents go well beyond basic scripts. They can handle objections, ask follow-up questions, navigate multi-step conversations, and adapt based on what the caller says. We build custom conversation flows tailored to your specific practice scenarios.

Yes. Inbound agents answer and route incoming calls, book appointments, and handle enquiries. Outbound agents can follow up with patients, send appointment reminders, and run recall campaigns, all at scale.

Custom builds start from US$6,000 as a one-time investment. We engineer your AI Phone Agent around your exact workflows, integrations, and patient journeys, then hand it over. You own it outright.

Managed AI is our ongoing service that keeps your agent performing after launch. It includes monitoring, maintenance, optimisation, and updates as your practice evolves. Every build includes 30 days of Managed AI included, then continues month-to-month with no lock-in. Cancel anytime.

Four things. Monitoring: we watch your agent's performance and catch failures before you notice them. Maintenance: API updates, platform changes, and automation fixes handled by our team. Optimisation: monthly call reviews where we improve responses based on real patient interactions. Adaptation: new staff, new location, new service? We update the agent as your practice evolves.

Platform costs are passed through at cost with zero markup. Voice AI runs $0.08 to $0.14/min and phone numbers cost $0.01 to $0.02/min. No hidden fees.

You own it outright. The custom build is a one-time investment with no lock-in contracts. Managed AI is optional and month-to-month, so you're never locked in.

A single receptionist costs $50,000 to $70,000/year and can only handle one call at a time. Your AI Phone Agent handles unlimited simultaneous calls at around $0.10/min, works 24/7, and never calls in sick. Most practices see the ROI within the first few months from reduced after-hours staffing costs alone.

Yes. We've built integrations with Cliniko, Jane App, HubSpot, Zoho CRM, Calendly, Google Calendar, Spruce Health, Hotdoc, Medirecords, Acuity, Mindbody, Salesforce, GoHighLevel, and many others. If your system has an API, we can connect it.

Absolutely. Calendar booking is one of the most popular features. The agent checks your availability in real time and books appointments directly, no double-ups, no manual entry.

Yes. You can set rules for when the agent should transfer. For example, urgent clinical questions, high-value enquiries, or specific request types get routed to your team in real time.

Yes. We can set up automated follow-ups like SMS confirmations, email summaries, or CRM updates triggered immediately after each call.

Typically 2 to 4 weeks. We handle everything from mapping your call flows to building, testing, and deploying your agent. You don't need to configure anything yourself.

We start with a free discovery call to map your exact call flows, patient types, edge cases, and existing tools. From there, we just need access to your systems and any existing scripts or FAQs you want the agent to reference.

We run live testing with real patient scenarios before you go live. Every edge case is covered. You'll get to make test calls yourself, provide feedback, and we'll refine until it meets your standards.

Yes. HIPAA compliance isn't a footnote for us, it's our foundation. We use HIPAA-compliant integration layers (including Keragon) to handle PHI safely. Patient data is never used to train models, and conversations are processed, not retained for AI learning.

No. AI handles admin, not clinical decisions. Any sensitive or clinical question is immediately routed to a qualified human through built-in escalation paths.

Regulations vary by region, but we always recommend transparency. We can configure the agent to introduce itself as an AI assistant, which we've found actually builds trust with callers.

Every build includes 30 days of Managed AI. After that, you can continue month-to-month or run the system independently since you own it fully. Most clients keep Managed AI because the ROI is obvious.

Yes. The system can handle unlimited simultaneous calls, so you'll never miss a patient during peak periods. Something that's impossible with a single receptionist.

Absolutely. Once the core agent is built, we can duplicate and customise it for different locations, departments, or use cases without starting from scratch.

We've built agents for dental practices, physiotherapy clinics, concierge medicine, allied health, home health, and multi-location networks. Each specialty has different workflows, different edge cases, and different tools. We handle all of it.